Returns/Exchanges/Replacements – LADYBOSS GLASSES™

Returns/Exchanges/Replacements

Return/Exchange Policy
Please contact us with your order number to see if your item qualifies for a return/exchange. 

Only regular priced items may be refunded at the discretion of our staff. On-sale items cannot be refunded, but they may qualify for an exchange if made within 30 days of original receipt. 
Full-priced items may be returned within 30 days of purchase for a full refund. If your glasses arrive damaged, please send photographic proof to the email below and we will assist with a replacement. 

Here at LadyBoss, we understand that some frames may not fit all faces. That's ok! Simply include a note requesting an exchange  to info@ladybossglasses.com. 

Your new glasses will be shipped to you after receiving your old glasses. Please allow three weeks for this process to complete, due to shipping, verifying, restocking, and processing. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are not responsible for shipping costs if you send us your glasses.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages that are not proven to arrive at our fulfillment center for returns/exchanges. 

Can I Cancel/Change My Order? 
Yes! However, because our fulfillment team works so quickly, all orders need to be canceled or changed within 4 hours of placement in order to stop the package from going out. Please notify us within this timeframe. We are not responsible for requests to edit/cancel after this point. Please contact info@ladybossglasses.com for help. 
Are International Orders Eligible for Returns or Exchanges? 
International orders are eligible for exchanges, but additional shipping charges may apply, depending on location. 
Do you have a warranty for the glasses?
Yes, we do! If your glasses become defected due to a manufacturer problem (the lense pops out, a piece of the glasses pops off, etc.) at the discretion of our staff members, with proof of damage, we can send a replacement pair.  This warranty is only applicable within 21 days of purchase.