Frequently Asked Questions
Quick answers, no customer-service maze
The LadyBoss help page that actually helps.
Shipping, returns, exchanges, prescription glasses, readers, blue light protection, warranty details, and the small stuff that can make buying glasses online feel suspiciously dramatic. We will keep it clear.
How fast is shipping?
Shipping is free worldwide on every order. Every order receives 2–4 day shipping after any required processing. U.S. non-prescription orders process the same day, while prescription glasses and most progressive readers require 5–10 days of processing before the 2–4 day shipping window.
Is shipping really free?
Yes. Shipping is free worldwide on every order, with no minimum and no tiny checkout surprise.
Do you offer free returns and exchanges?
Yes. Every LadyBoss product can be returned or exchanged within 30 days of delivery for any reason. Return shipping is free, and there are no restocking, processing, or hidden return fees.
What does the 90-day warranty cover?
Everything that happens to your LadyBoss glasses within 90 days of delivery is covered, including accidental damage. If something happens in that window, reach out and we will repair or replace your glasses at no cost.
How do I track an order, start a return, or check an ETA?
Contact Customer Care for help with order status, returns, or an ETA.
Can I order without my prescription file ready?
Yes. You can upload your prescription during checkout or send it after you order. Uploading it right away is the fastest route, but we will help you either way.
What reader strengths are available?
Reader magnification runs from +0.25 to +5.00 in 0.25 steps, so you can choose a more precise strength instead of settling for a clunky jump.
What is the difference between standard and progressive readers?
Standard readers use one magnification strength across the whole lens for close-up tasks like reading. Progressive readers are made for multiple distances, with lighter magnification higher up and stronger reading support lower down. Most progressive readers need custom processing before they ship.
Do you offer bifocals?
We recommend progressives instead of visible-line bifocals. They give you a smoother, more modern way to see near, intermediate, and far without that obvious line across the lens.
Is blue light protection free?
Yes. Wherever LadyBoss offers clear blue-light protection, it’s included at no extra charge. Check the exact product and lens option for current eligibility.
Do I need my pupillary distance?
PD is not required to place an order, but it helps us align prescription lenses more precisely. If your eye doctor has it, send it. If not, the PD page explains simple ways to measure it.
How do I contact LadyBoss?
Use live chat anytime or the contact form for orders, returns, exchanges, warranty help, prescription questions, or style advice.