Customer care, with actual care
Need help? Tell us everything.
Orders, returns, exchanges, warranty help, prescription questions, frame advice, shipping ETAs, or the classic "which pair is more me?" moment. Send it our way.
Fastest order help
Use your account to check past orders, start returns, and view shipping status. Enter the email from your order and you will receive a one-time login code. No password required.
Customer care
Use the form below or live chat. Our team usually responds within 24-48 hours, often sooner when the inbox is behaving beautifully.
Mailing address
LADYBOSS GLASSES
30 N Gould St Ste R
Sheridan, WY 82801
What should I include in my message?
If you have an order question, include the order email and order number if you have it. For warranty help, add a quick photo. For frame advice, tell us what styles you usually love or avoid.
Can I check an order without creating an account?
Yes. Go to your account, enter the email tied to your order, and you will receive a one-time code. You can also log in with Google or Shop.
Do you help with prescription questions?
Yes. We can help with upload timing, PD questions, reader strength questions, and general lens-order guidance. For medical advice or prescription changes, your eye doctor is still the boss.