Customer care, with actual care
Need help? Send the details.
Order question, return, exchange, warranty claim, prescription upload, reader strength, shipping ETA, or a "which pair is more me?" crisis. Send it our way.
Fastest order help
Use your account to check past orders, start returns, and view shipping status. Enter the email from your order and you will receive a one-time login code. No password required.
Customer care
Use the form below or live chat for returns, exchanges, warranty claims, prescription uploads, PD questions, reader strength help, style advice, or shipping status.
Mailing address
LADYBOSS GLASSES
30 N Gould St Ste R
Sheridan, WY 82801
What should I include in my message?
For order help, include the order email and order number if you have it. For warranty help, add a quick photo. For style advice, tell us what glasses you usually love or avoid, and whether you want soft, sharp, playful, or statement.
Can I check an order without creating an account?
Yes. Go to your account, enter the email tied to your order, and you will receive a one-time code. You can also log in with Google or Shop.
Do you help with prescription questions?
Yes. We can help with upload timing, PD questions, reader strength questions, and general lens-order guidance. For medical advice or prescription changes, your eye doctor is still the boss.
Can you help with returns, exchanges, or warranty claims?
Yes. Returns and exchanges are free, there are no restocking fees, and the 90-day warranty is built to be forgiving when real life happens.